Since 1.7.2018 we accept payment for planned (non-emergency) treatment only by bank transfer.
Payment by card or cash we accept only in case of emergency health treatment or for payment for treatment which is not covered by public health insurance.
Please check the actual list of foreign assistence service companies of the insurance companies we DO NOT COOPERATE with at the moment.
- Assist Card - Uruguay, Spain (since 3/2015)
- Travel Guard USA (since 2/2015)
- American Assist Travel (since 2/2014)
- Smile Service Ukraine (since 2/2014)
- Celta Assistance since 11/2013)
- Netservice Spain
- Coris Ukraine
- Call Assistance - CA24 (since 13/05/2016)
- Can Assistance (since 13/05/2016)
Surgery hours of Foreign outpatient Department for Adults since 1/7/2018:
Mo Valentová, M.D. 07:30 - 14:00
We Valentová, M.D. 07:30 - 14:00
If you suffer from a non-emergency health problem that requires examination by general doctor (not specialist), please make an appointment in advance on the phone number 224 438 577 during the hours mentioned above or make an appointment to a general practitioner at the place of residence (e.g. at policlinic). In case you have an urgent health problem you can come whenever to Emergency Department, First Aid Service Department or specialized outpatient departments. Foreign outpatient Department does not substitute full care of general practicioner/family doctor.
Emergency fee 5 000 CZK in Emergency Department
Newly since 01/09/2016 has been applied restrictions in Emergency Department. In case that your condition is not considered as acute (acute condtition means that life of the patient is not in danger of life) you will be asked to pay emergency fee 5 000 CZK. This fee applies only to foreign citizens outside the EU and is collected by employees of reception of Emergency Departments for Adults. It does not apply to EU citizens.
For operational reasons it is collected 68 CZK for verification of Czech insurance card validity in case of loss or stealing.
For each nex registration of Europ Health Insurence Card is on the Foreign and Private patient Department charged fee in the amount of 150 czech crowns
Students 2 LF. Charles University can use general practitioners at the Department of Primary Care at the MotolUniversity Hospital.
Working ours: 8 AM- 3 PM
If student of 2 fakulty of Charles University needs to undergo an entrance examination to the school he/she have to make an appointment personally at the Primary Care Dep. on ground floor Part E of the Adult Building mo - fri 10-11 AM. Before the examination the student is charged for a deposit of 1.500 czech crowns.
EU Directive on cross-board medical care now allows the patients to get the planned medical care in any medical center in European Union even without the agreement of the home insurance company (form S2). In this case the patient (insured person) pays the expenses for the medical care himself/herself and then asks the home insurance company for reimbursement. Insurance company pays back the expenses up to the price of the equivalent medical care in the home country. For example: medical care costs 1000 EUR in Germany, 1500 EUR in France and the patient is German who gets the medical care in France. He/she pays in France and then the German insurance company pays 1000 EUR back and the rest of the costs he/she pays himself/herself.