{"id":9864,"date":"2025-02-27T18:56:34","date_gmt":"2025-02-27T17:56:34","guid":{"rendered":"https:\/\/www.fnmotol.cz\/ombudsman\/"},"modified":"2025-02-28T10:13:55","modified_gmt":"2025-02-28T09:13:55","slug":"ombudsman","status":"publish","type":"page","link":"https:\/\/www.fnmotol.cz\/en\/ombudsman\/","title":{"rendered":"Ombudsman"},"content":{"rendered":"<!-- Text block H1 -->\n<div class=\"content\" data-aos=\"fade-up\">\n            <h1>Ombudsman<\/h1>\n                    <div>\n            <p>There may be situations at the MUH where patients feel that their rights have been violated or threatened. If this is the case, then our hospital ombudsman is here to resolve such issues. The hospital ombudsman strives to ensure smooth communication between patients, their loved ones and MUH employees when patients feel a need to exercise their rights. The hospital ombudsman is here to resolve complaints, requests and other queries whilst avoiding conflict as much as possible, with the aim of finding a solution that is suitable for all parties involved. MUH employees can also contact the ombudsman in full confidence when resolving interpersonal conflicts.<\/p>\n        <\/div>\n    <\/div>\n<!-- \/Text block H1 -->\n\n<!-- Text block - blue background -->\n<div class=\"content blue\" data-aos=\"fade-up\" data-aos-delay=\"50\">\n            <h2>The role of the hospital ombudsman:<\/h2>\n                <div>\n            <ul>\n<li>To ensure the protection of patients&#8217; rights.<\/li>\n<li>To improve the quality of the health services provided and to maximise patient satisfaction.<\/li>\n<li>To mediate between the public and healthcare professionals, between patients\u2019 expectations and hospital capacities &#8211; to find a path that is acceptable to all those concerned.<\/li>\n<li>The ombudsman acts independently, whilst being in direct contact with hospital management and the management of individual healthcare facilities.<\/li>\n<\/ul>\n        <\/div>\n    <\/div>\n<!-- \/Text block - blue background -->\n\n<!-- Text block - blue background -->\n<div class=\"content \" data-aos=\"fade-up\" data-aos-delay=\"50\">\n            <h2>When to use the services of a hospital ombudsman:<\/h2>\n                <div>\n            <p><strong>The MUH ombudsman is primarily here for the following cases:<\/strong><\/p>\n<ul>\n<li>when you believe that your rights, or the rights of your loved ones, have been infringed or threatened;<\/li>\n<li>when a conflict has arisen or is likely to arise in the workplace in connection with providing health services or activities related to health services;<\/li>\n<li>when communication between the parties involved breaks down and it is necessary to resolve the matter impartially.<\/li>\n<\/ul>\n<p><strong>How to contact the hospital ombudsman with your requests:<\/strong><\/p>\n<ul>\n<li>in writing to: Motol University Hospital Ombudsman, V \u00davalu 84, 150 00 Prague 5;<\/li>\n<li>by e-mail to <a href=\"mailto:ombudsman@fnmotol.cz\"><strong>ombudsman@fnmotol.cz<\/strong><\/a> or via the data box: nk8bxj3;<\/li>\n<li>by submitting a request in person to the Ombudsman\u2019s workplace;<\/li>\n<li>by phone at the numbers below.<\/li>\n<\/ul>\n        <\/div>\n    <\/div>\n<!-- \/Text block - blue background -->\n\n <!-- Documents -->\n <div class=\"content\">\n            <h2 data-aos=\"fade-up\" data-aos-delay=\"50\">Documents to download<\/h2>\n                    <ul class=\"documents\">\n                                <!-- Document -->\n                    <li data-aos=\"fade-up\" data-aos-delay=\"50\">\n                        <span class=\"name\">Complaints procedure <\/span>\n                        <div class=\"actions\">\n                            <a href=\"https:\/\/www.fnmotol.cz\/wp-content\/uploads\/2024\/06\/postup-pri-vyrizovani-stiznosti.pdf\" target=\"_blank\" class=\"show\">\n                                <svg width=\"20\" height=\"13\" viewBox=\"0 0 20 13\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                                    <path d=\"M10.0046 10.1538C11.0287 10.1538 11.8976 9.79817 12.6114 9.08683C13.3253 8.37547 13.6822 7.51169 13.6822 6.49548C13.6822 5.47926 13.3237 4.61698 12.6069 3.90865C11.89 3.20032 11.0195 2.84615 9.99544 2.84615C8.97135 2.84615 8.10239 3.20182 7.38856 3.91317C6.67474 4.62452 6.31783 5.48831 6.31783 6.50453C6.31783 7.52074 6.67626 8.38302 7.39312 9.09135C8.10999 9.79968 8.98047 10.1538 10.0046 10.1538ZM10 9.2C9.24419 9.2 8.60174 8.9375 8.07267 8.4125C7.5436 7.8875 7.27907 7.25 7.27907 6.5C7.27907 5.75 7.5436 5.1125 8.07267 4.5875C8.60174 4.0625 9.24419 3.8 10 3.8C10.7558 3.8 11.3983 4.0625 11.9273 4.5875C12.4564 5.1125 12.7209 5.75 12.7209 6.5C12.7209 7.25 12.4564 7.8875 11.9273 8.4125C11.3983 8.9375 10.7558 9.2 10 9.2ZM10.0028 13C7.82005 13 5.83075 12.4106 4.03489 11.2317C2.23901 10.0529 0.894044 8.47565 0 6.5C0.894044 4.52435 2.23808 2.94711 4.03212 1.76828C5.82613 0.589426 7.81451 0 9.99723 0C12.18 0 14.1692 0.589426 15.9651 1.76828C17.761 2.94711 19.106 4.52435 20 6.5C19.106 8.47565 17.7619 10.0529 15.9679 11.2317C14.1739 12.4106 12.1855 13 10.0028 13ZM10 12C11.8979 12 13.6405 11.5042 15.2277 10.5125C16.8149 9.52083 18.0284 8.18333 18.8682 6.5C18.0284 4.81667 16.8149 3.47917 15.2277 2.4875C13.6405 1.49583 11.8979 1 10 1C8.10207 1 6.3595 1.49583 4.77229 2.4875C3.18508 3.47917 1.97157 4.81667 1.13178 6.5C1.97157 8.18333 3.18508 9.52083 4.77229 10.5125C6.3595 11.5042 8.10207 12 10 12Z\" fill=\"#002F4C\"\/>\n                                <\/svg> \n                                Zobrazit                            <\/a>\n                            <a href=\"https:\/\/www.fnmotol.cz\/wp-content\/uploads\/2024\/06\/postup-pri-vyrizovani-stiznosti.pdf\" target=\"_blank\" class=\"download\" download>\n                                <svg width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                                    <path d=\"M7 10.5769L3.46152 7.03845L4.16923 6.31923L6.5 8.65V0H7.5V8.65L9.83078 6.31923L10.5385 7.03845L7 10.5769ZM1.61537 14C1.15512 14 0.770833 13.8458 0.4625 13.5375C0.154167 13.2292 0 12.8449 0 12.3846V9.96155H1V12.3846C1 12.5385 1.0641 12.6795 1.1923 12.8077C1.32052 12.9359 1.46154 13 1.61537 13H12.3846C12.5385 13 12.6795 12.9359 12.8077 12.8077C12.9359 12.6795 13 12.5385 13 12.3846V9.96155H14V12.3846C14 12.8449 13.8458 13.2292 13.5375 13.5375C13.2292 13.8458 12.8449 14 12.3846 14H1.61537Z\" fill=\"#002F4C\"\/>\n                                <\/svg>  \n                                    St\u00e1hnout                            <\/a>\n                        <\/div>\n                    <\/li>\n                                        <!-- Document -->\n                    <li data-aos=\"fade-up\" data-aos-delay=\"100\">\n                        <span class=\"name\">Code of Ethics of the MUH Ombudsman <\/span>\n                        <div class=\"actions\">\n                            <a href=\"https:\/\/www.fnmotol.cz\/wp-content\/uploads\/2024\/09\/Eticky-kodex-pro-vedecke-a-vyzkumne-pracovniky-ve-FNM-2024-final.pdf\" target=\"_blank\" class=\"show\">\n                                <svg width=\"20\" height=\"13\" viewBox=\"0 0 20 13\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                                    <path d=\"M10.0046 10.1538C11.0287 10.1538 11.8976 9.79817 12.6114 9.08683C13.3253 8.37547 13.6822 7.51169 13.6822 6.49548C13.6822 5.47926 13.3237 4.61698 12.6069 3.90865C11.89 3.20032 11.0195 2.84615 9.99544 2.84615C8.97135 2.84615 8.10239 3.20182 7.38856 3.91317C6.67474 4.62452 6.31783 5.48831 6.31783 6.50453C6.31783 7.52074 6.67626 8.38302 7.39312 9.09135C8.10999 9.79968 8.98047 10.1538 10.0046 10.1538ZM10 9.2C9.24419 9.2 8.60174 8.9375 8.07267 8.4125C7.5436 7.8875 7.27907 7.25 7.27907 6.5C7.27907 5.75 7.5436 5.1125 8.07267 4.5875C8.60174 4.0625 9.24419 3.8 10 3.8C10.7558 3.8 11.3983 4.0625 11.9273 4.5875C12.4564 5.1125 12.7209 5.75 12.7209 6.5C12.7209 7.25 12.4564 7.8875 11.9273 8.4125C11.3983 8.9375 10.7558 9.2 10 9.2ZM10.0028 13C7.82005 13 5.83075 12.4106 4.03489 11.2317C2.23901 10.0529 0.894044 8.47565 0 6.5C0.894044 4.52435 2.23808 2.94711 4.03212 1.76828C5.82613 0.589426 7.81451 0 9.99723 0C12.18 0 14.1692 0.589426 15.9651 1.76828C17.761 2.94711 19.106 4.52435 20 6.5C19.106 8.47565 17.7619 10.0529 15.9679 11.2317C14.1739 12.4106 12.1855 13 10.0028 13ZM10 12C11.8979 12 13.6405 11.5042 15.2277 10.5125C16.8149 9.52083 18.0284 8.18333 18.8682 6.5C18.0284 4.81667 16.8149 3.47917 15.2277 2.4875C13.6405 1.49583 11.8979 1 10 1C8.10207 1 6.3595 1.49583 4.77229 2.4875C3.18508 3.47917 1.97157 4.81667 1.13178 6.5C1.97157 8.18333 3.18508 9.52083 4.77229 10.5125C6.3595 11.5042 8.10207 12 10 12Z\" fill=\"#002F4C\"\/>\n                                <\/svg> \n                                Zobrazit                            <\/a>\n                            <a href=\"https:\/\/www.fnmotol.cz\/wp-content\/uploads\/2024\/09\/Eticky-kodex-pro-vedecke-a-vyzkumne-pracovniky-ve-FNM-2024-final.pdf\" target=\"_blank\" class=\"download\" download>\n                                <svg width=\"14\" height=\"14\" viewBox=\"0 0 14 14\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                                    <path d=\"M7 10.5769L3.46152 7.03845L4.16923 6.31923L6.5 8.65V0H7.5V8.65L9.83078 6.31923L10.5385 7.03845L7 10.5769ZM1.61537 14C1.15512 14 0.770833 13.8458 0.4625 13.5375C0.154167 13.2292 0 12.8449 0 12.3846V9.96155H1V12.3846C1 12.5385 1.0641 12.6795 1.1923 12.8077C1.32052 12.9359 1.46154 13 1.61537 13H12.3846C12.5385 13 12.6795 12.9359 12.8077 12.8077C12.9359 12.6795 13 12.5385 13 12.3846V9.96155H14V12.3846C14 12.8449 13.8458 13.2292 13.5375 13.5375C13.2292 13.8458 12.8449 14 12.3846 14H1.61537Z\" fill=\"#002F4C\"\/>\n                                <\/svg>  \n                                    St\u00e1hnout                            <\/a>\n                        <\/div>\n                    <\/li>\n                            <\/ul>\n    <\/div>\n<!-- \/Documents -->\n\n<!-- Text block - blue background -->\n<div class=\"content blue\" data-aos=\"fade-up\" data-aos-delay=\"50\">\n            <h2>Contact<\/h2>\n                <div>\n            <p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-887 alignright\" src=\"https:\/\/www.fnmotol.cz\/wp-content\/uploads\/2024\/06\/300x200-img-0065.jpg.webp\" alt=\"Nemocni\u010dn\u00ed ombudsman\" width=\"300\" height=\"200\" srcset=\"https:\/\/www.fnmotol.cz\/wp-content\/uploads\/2024\/06\/300x200-img-0065.jpg.webp 300w, https:\/\/www.fnmotol.cz\/wp-content\/uploads\/2024\/06\/300x200-img-0065.jpg-100x67.webp 100w, https:\/\/www.fnmotol.cz\/wp-content\/uploads\/2024\/06\/300x200-img-0065.jpg-160x107.webp 160w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/p>\n<p><strong>JUDr. Vladim\u00edra Dvo\u0159\u00e1kov\u00e1 \u2013 hospital Ombudsman<\/strong><\/p>\n<p>Main office building, SP, section G<br \/>\nTel: +420 224 437 000<br \/>\ne-mail:\u00a0<a href=\"mailto:ombudsman@fnmotol.cz\"><strong>ombudsman@fnmotol.cz<\/strong><\/a><\/p>\n<p><strong>Secretariat:<\/strong><br \/>\nTel: +420 224 437 001<br \/>\ne-mail:\u00a0<a href=\"mailto:petra.maliskova@fnmotol.cz\"><strong>petra.maliskova@fnmotol.cz<\/strong><\/a><\/p>\n        <\/div>\n    <\/div>\n<!-- \/Text block - blue background -->","protected":false},"excerpt":{"rendered":"","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-9864","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Ombudsman - Fakultn\u00ed nemocnice Motol a Homolka<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.fnmotol.cz\/en\/ombudsman\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ombudsman - Fakultn\u00ed nemocnice Motol a Homolka\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.fnmotol.cz\/en\/ombudsman\/\" \/>\n<meta property=\"og:site_name\" content=\"Fakultn\u00ed nemocnice Motol a Homolka\" \/>\n<meta property=\"article:modified_time\" content=\"2025-02-28T09:13:55+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.fnmotol.cz\/en\/ombudsman\/\",\"url\":\"https:\/\/www.fnmotol.cz\/en\/ombudsman\/\",\"name\":\"Ombudsman - Fakultn\u00ed nemocnice Motol a Homolka\",\"isPartOf\":{\"@id\":\"https:\/\/www.fnmotol.cz\/#website\"},\"datePublished\":\"2025-02-27T17:56:34+00:00\",\"dateModified\":\"2025-02-28T09:13:55+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.fnmotol.cz\/en\/ombudsman\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.fnmotol.cz\/en\/ombudsman\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.fnmotol.cz\/en\/ombudsman\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Dom\u016f\",\"item\":\"https:\/\/www.fnmotol.cz\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Ombudsman\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.fnmotol.cz\/#website\",\"url\":\"https:\/\/www.fnmotol.cz\/\",\"name\":\"Fakultn\u00ed nemocnice Motol a Homolka\",\"description\":\"Fakultn\u00ed nemocnice Motol a Homolka je nejv\u011bt\u0161\u00ed zdravotnick\u00e9 za\u0159\u00edzen\u00ed v \u010cesku a jedno z nejv\u011bt\u0161\u00edch v Evrop\u011b s kapacitou v\u00edce jak 2 000 l\u016f\u017eek!\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.fnmotol.cz\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Ombudsman - Fakultn\u00ed nemocnice Motol a Homolka","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.fnmotol.cz\/en\/ombudsman\/","og_locale":"en_US","og_type":"article","og_title":"Ombudsman - Fakultn\u00ed nemocnice Motol a Homolka","og_url":"https:\/\/www.fnmotol.cz\/en\/ombudsman\/","og_site_name":"Fakultn\u00ed nemocnice Motol a Homolka","article_modified_time":"2025-02-28T09:13:55+00:00","twitter_card":"summary_large_image","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.fnmotol.cz\/en\/ombudsman\/","url":"https:\/\/www.fnmotol.cz\/en\/ombudsman\/","name":"Ombudsman - Fakultn\u00ed nemocnice Motol a Homolka","isPartOf":{"@id":"https:\/\/www.fnmotol.cz\/#website"},"datePublished":"2025-02-27T17:56:34+00:00","dateModified":"2025-02-28T09:13:55+00:00","breadcrumb":{"@id":"https:\/\/www.fnmotol.cz\/en\/ombudsman\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.fnmotol.cz\/en\/ombudsman\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.fnmotol.cz\/en\/ombudsman\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Dom\u016f","item":"https:\/\/www.fnmotol.cz\/en\/"},{"@type":"ListItem","position":2,"name":"Ombudsman"}]},{"@type":"WebSite","@id":"https:\/\/www.fnmotol.cz\/#website","url":"https:\/\/www.fnmotol.cz\/","name":"Fakultn\u00ed nemocnice Motol a Homolka","description":"Fakultn\u00ed nemocnice Motol a Homolka je nejv\u011bt\u0161\u00ed zdravotnick\u00e9 za\u0159\u00edzen\u00ed v \u010cesku a jedno z nejv\u011bt\u0161\u00edch v Evrop\u011b s kapacitou v\u00edce jak 2 000 l\u016f\u017eek!","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.fnmotol.cz\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/www.fnmotol.cz\/en\/wp-json\/wp\/v2\/pages\/9864","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.fnmotol.cz\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.fnmotol.cz\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.fnmotol.cz\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.fnmotol.cz\/en\/wp-json\/wp\/v2\/comments?post=9864"}],"version-history":[{"count":5,"href":"https:\/\/www.fnmotol.cz\/en\/wp-json\/wp\/v2\/pages\/9864\/revisions"}],"predecessor-version":[{"id":9876,"href":"https:\/\/www.fnmotol.cz\/en\/wp-json\/wp\/v2\/pages\/9864\/revisions\/9876"}],"wp:attachment":[{"href":"https:\/\/www.fnmotol.cz\/en\/wp-json\/wp\/v2\/media?parent=9864"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}