Urgent/acute

If you have an acute health problem, you can come to the hospital without an appointment, the emergency department is open 24 hours a day, and the emergency room is open 24/7 from 7:00 p.m. to 7:00 a.m. on weekends and holidays.

If you do not have a valid Czech public health insurance and you come during the opening hours of the Self-Paying Care Department, you need:

• register at the Self-Paying Care Department.
• contact the insurance company in advance (Uniqa, VZP for foreigners, Ergo, AXA Interpartner, travel insurance);
• take your passport / other identity document and insurance with you;
• pay a deposit for treatment, in case your treatment will not be covered by the insurance company;
• if you hold a European insured card, take it with you and check the validity of the card;

The amount of the deposit depends on the expected scope of health care.

After the examination, the patient will return to the Self-Pay Care Department, where the final invoice for the examination will be issued.

The final amount for the provided health care may exceed the amount of the advance payment. In this case, it is necessary to pay the remaining amount at the counter of the Self-Paying Care Department.

Outside the opening hours of the self-pay care department, please go directly to the Urgent reception (for adults or children), fill out the registration form legibly, the next day we will arrange payment with you, or you can contact us yourself.