Patients' rights and obligations

(acquaintance of the patient in the sense of § 46 paragraph 1 letter a) of Act No. 372/2011 Coll., on health services and conditions of their provision, as amended)

Patient rights

1. 1. Health services may be provided to a patient only with his free and informed consent, unless otherwise provided by law.
2. 2. The patient has the right to the provision of health services at the appropriate professional level. Appropriate professional level means the provision of health services according to the rules of science and recognized medical procedures, while respecting the individuality of the patient, with regard to specific conditions and objective options.
3. 3. When providing health services, the patient has the right to:
a) respect, dignity, consideration and respect for privacy in the provision of health services in accordance with the nature of the health services provided,

b) choose a provider authorized to provide health services that meet the patient's health needs and a medical facility, unless otherwise provided by law,

(c) to seek consultancy services from a provider or, as the case may be, a healthcare professional other than the one who provides him with medical services; this does not apply to the provision of urgent care,

d) be acquainted with the internal rules of the Motol University Hospital,

e) to be informed in advance about the price of the provided health services not reimbursed or partially reimbursed from the public health insurance and about the method of their reimbursement, if his state of health allows it,

f) know the names and surnames of health professionals and other professionals directly involved in the provision of health services and persons preparing for the exercise of the medical profession, who are present in the provision of health services, or perform activities that are part of teaching,

g) refuse the presence of persons who are not directly involved in the provision of health services and persons preparing for the profession of health worker,

h) for the provision of health services in the least restrictive environment while ensuring the quality and safety of the health services provided.

  1. 4. When providing health services, the patient also has the right to:
    a) the continuous presence of the legal representative, or the person designated by the legal representative, the foster parent or the person to whose care the patient has been entrusted on the basis of a decision of a court or other body, if he or she is a minor,

b) the continuous presence of a legal representative, or a person designated by the legal representative, if he is a person deprived of legal capacity, or a person with limited legal capacity so that he is not qualified to assess the provision of health services or the consequences of their provision,

c) the presence of a close person or a person designated by the patient,

(The presence of the above-mentioned persons must be in accordance with legal regulations and the internal rules of the Motol University Hospital. The presence of these persons must not interfere with the provision of health services and is only possible in cases where the Motol University Hospital equipment allows it.)

d) receive visits to the Motol University Hospital, taking into account their state of health and in accordance with the internal rules of the Motol University Hospital and in a manner that does not violate the rights of other patients, unless otherwise provided by law,

e) to receive spiritual care and spiritual support at the Motol University Hospital from spiritual churches and religious societies registered in the Czech Republic or from persons authorized to perform spiritual activities in accordance with the internal rules of the Motol University Hospital and in a manner that does not violate the rights of other patients. status, unless otherwise provided by law; the patient's visit cannot be denied in cases of danger to his life or serious damage to health, unless otherwise provided by law.

1.5. Patients with sensory disabilities or severe communication problems caused by medical reasons have the right to communicate in a way that is compatible with them and in a way they can understand and with the means of communication they choose, including methods based on interpretation by another person. interpretation from a foreign language, with the exception of Slovak).
1.6. A patient with a sensory or physical disability who uses a dog with special training (guide dog or assistance dog) has the right, with regard to his current state of health, to be accompanied and present by the dog at Motol University Hospital, in the manner specified by the University Hospital Motol so that the rights of other patients are not violated, unless otherwise provided by law.
1.7. The patient has the right to be informed about the state of health and the proposed individual treatment procedure and all its changes. Related to this is the patient's right to refuse to consent to the provision of health services or to withdraw his consent to the provision of health services if the legal conditions are met.
1.8. The patient has the option to waive the provision of information about his / her health condition, or he / she can determine which person the information is to be provided to if the legal conditions are met.
1.9. Providing information about the patient's health status, viewing medical documentation
a) The patient has the right to inspect the medical documentation kept about him, to obtain its extracts or copies, in the presence of an employee authorized by FN Motol, while the provision of medical services must not be interrupted. The law provides for a period of 30 days from the receipt of the application to obtain an extract or a copy.

(b) At the time of admission to care (or at any time thereafter), the patient may designate persons who may be informed of his or her medical condition and at the same time determine whether those persons may inspect the medical records kept or the other records relating to his or her medical condition. status and whether they can obtain extracts or copies of these documents.

c) Upon admission to care (or at any time thereafter), the patient may prohibit the provision of information about his or her state of health to any person.

d) The patient may revoke the designation of persons or the prohibition to provide health information at any time.

e) The patient has the right to determine the extent to which information about his health is to be provided to persons designated by him and also has the right to state how information about his health can be provided (eg orally, in writing, etc.).

10. Substitute consent

a) At the time of admission to care (or at any time thereafter), the patient may designate persons who may agree or disagree with the provision of health services on his behalf, if the patient is unable to do so on his own and is not a health service that can be provide without consent. If there is no such person or if it is not available, the consent of the spouse or registered partner will be required, if there is no such person or if it is not available, the consent of the parent is required, if not such or not available, the consent of another person is required close legal persons, if known.

11. The patient may prohibit the presence of persons preparing for the medical profession who may be involved in the provision of health services. At the same time, the patient has the option of prohibiting the view of these persons in the medical documentation kept about him.

12. Previously expressed wishes

a) The patient may, in the event that he or she becomes into a medical condition in which he or she is unable to express consent or disagreement with the provision of health services and the method of their provision, may express such consent or disagreement in advance (hereinafter "previously expressed wish").

b) The patient may also make a previously expressed wish upon admission to the care of the Motol University Hospital or at any time during hospitalization, for the provision of health services provided by the Motol University Hospital.

13. The patient may file a complaint against the Motol University Hospital's procedure in providing health services or against activities related to health services.

Duties of the patient

1. When providing health services, the patient is obliged to:
a) to follow the proposed individual treatment procedure, if he has given his consent to the provision of health services,

b) follow the internal rules of the Motol University Hospital,

c) reimburse FN Motol for the price of the provided health services not reimbursed or partially reimbursed from public health insurance or other sources provided to it with its consent,

d) to truthfully inform the health care professional about the current state of health, including information on infectious diseases, health services provided by other providers, the use of medicinal products, including the use of addictive substances, and other facts relevant to the provision of health services,

e) not to consume alcohol or other addictive substances during hospitalization and to undergo, in the case of the decision of the attending physician, in justified cases, an examination to prove whether or not he is under the influence of alcohol or other addictive substances,

f) upon request to prove his / her identity with an identity card; if the patient refuses to prove his / her identity, Motol University Hospital may refuse to provide medical services if he / she is not a patient who needs to be provided with urgent care.

2. No smoking

a) Smoking inside the Motol University Hospital is prohibited. Smoking on the spot prohibited by law is considered an offense, for which the administrative body may impose a fine of up to CZK 10.000. In the event of a refusal to comply with the above procedure, the authorized employees of the Motol University Hospital are entitled to request the Municipal Police of the Capital City of Prague. Prague or the Police of the Czech Republic for an intervention aimed at complying with the ban.

b) In addition, the patient's smoking may be considered as non-compliance with the proposed individual treatment procedure. Failure to comply with the call for immediate compliance with the smoking ban may in such a case be grounds for termination of hospitalization.

Additional information

1. Taking your own medication
The patient is not entitled to take any of his own medications during hospitalization at the Motol University Hospital without the doctor's consent. The patient is obliged to hand over all his own medicines to the nursing staff.

2. Designation of the bed by name, surname and date of birth
Due to the protection of the patient's personal data, the patient is asked by a healthcare professional upon admission to hospital at the Motol University Hospital whether he / she agrees to mark his / her bed in the room with his / her name, surname and date of birth. Any disagreement of the patient with such a designation will not in any way affect the provision of health services to the patient.

3. Using your own electrical appliances
The patient has the opportunity to use their own electrical appliances (telephone, charger, razor, hair dryer, radio, television, laptop, etc.) during hospitalization at the Motol University Hospital. These electrical appliances must be faultless and in a condition for safe use. The patient is responsible for any damage caused in connection with the operation of these appliances.

4. If the patient participates in public health insurance and if it is indicated, he / she has the right to transport by a contractual transport medical service paid for by the health insurance company. Upon discharge from hospitalization at FN Motol, or at the end of an outpatient examination at FN Motol, the patient has the opportunity to request that he be assigned a carrier by the University Hospital in Motol, which provides transport medical services.

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